Terms & Conditions
Please read these terms carefully before using our services.
Overview
This website and its services are operated by Avelan Managed Office Spaces ("Avelan," "we," "us," or "our"). By accessing or using this site, including viewing content, making bookings, or engaging with any of our service offerings ("Service"), you agree to be bound by these Terms & Conditions ("Terms").
These Terms apply to all users, including visitors, clients, vendors, and contributors. If you do not agree, please do not use the site or our Services. This agreement constitutes the entire understanding and overrides any prior communications.
Acceptance of Terms
By engaging with our website in any capacity, browsing, submitting a query, making a booking, or otherwise, you accept these Terms. Avelan may update these Terms at any time by posting the revised version on this page. Continued use after changes implies acceptance.
Eligibility
You affirm that you either are of legal age to form binding contracts or you have consent from a legal guardian. Our services must not be used for unlawful or unauthorized purposes. We reserve the right to refuse service to anyone at our discretion.
Service Descriptions & Bookings
Avelan provides workspace solutions, including coworking desks, private cabins, meeting rooms, and tailored workspace management. Features, availability, and pricing are displayed on our site and are subject to change. We strive for accuracy but do not guarantee real-time updates.
Booking Process & Payments
Bookings can be made directly via our website or through our team. Payment methods include UPI, NEFT/RTGS, credit cards, and other online gateways. Payments must clear before services begin. Once confirmed, cancellations or modifications may incur fees or forfeiture.
Cancellation & Refund Policy
Office Plans & Free Trials
Refunds are subject to timing. If applicable, and before agreements are finalized, refunds may be processed as described in your plan documentation. Late cancellations or KYC delays (e.g., over 30 days) may lead to forfeiture of booking fees.
Other Services
Refund eligibility and process details will be communicated at booking. Any refunds (if applicable) will be processed within a reasonable timeframe, and fees may apply.
Document Delivery & Processing
Our turnaround for sharing required documents (e.g., NOC, GST paperwork) typically spans 5–7 working days, depending on manual processing and payment verification. Additional checks, such as notarization or CA review, may extend the timeline and incur extra charges.
KYC & Compliance
Document verification is mandatory. If KYC is incomplete within a specified period (e.g., 30 days), Avelan reserves the right to cancel services and might retain associated fees. Users are expected to ensure details like Aadhar-linked verification for GST applications are in place; Avelan bears no responsibility for rejections due to the user's omission.
Liability & Limitations
Avelan endeavors to offer seamless workspace services but is not responsible for rejections, delays, or complications arising from external authorities or user-led errors. Liability is limited to service fees; we are not responsible for incidental or consequential damages.
Intellectual Property
All content on this site—text, designs, images, trademarks—is the property of Avelan or its licensors. Unauthorized copying, modification, or distribution is prohibited.
Privacy & Communications Policy
Your privacy is important to us. This section explains how we collect, use, and protect your personal information.
Information We Collect
Personal Information
Name, email, phone number, billing details, company details, and KYC documents.
Usage Data
IP addresses, browser type, access logs, and device information.
Payment Data
Processed securely through third-party payment gateways; we do not store sensitive financial information.
How We Use Your Information
- To process bookings, verify identity, and provide Services.
- To send transactional or service-related communications.
- To improve the Site functionality and user experience.
- To comply with legal and regulatory requirements.
Sharing of Information
We may share your data:
- With trusted service providers (payment gateways, legal advisors, notaries, etc.).
- With government or regulatory authorities, where required by law.
- Never for unaffiliated third-party marketing purposes without your explicit consent.
Data Security
- We implement reasonable safeguards (encryption, access controls) to protect your information.
- However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies & Tracking
- Our Site may use cookies to enhance user experience.
- You can manage or disable cookies through browser settings, though some features may not work properly.
Data Retention
We retain your information for as long as necessary to provide Services or comply with legal obligations.
Your Rights
- Request access to, correction, or deletion of your personal information.
- Opt out of non-essential communications.
- Withdraw consent for processing (subject to contractual or legal obligations).
Links & Third-Party Services
Our site may feature links to affiliates or third-party tools. We are not responsible for their content or policies. Please review their terms before use.
Changes & Modifications
Avelan may suspend, modify, or discontinue any part of the Service at any time with or without notice. Users are encouraged to check the Terms periodically.
Governing Law
These Terms are governed by the laws of India, with any disputes resolved within the appropriate courts in Gurgaon (or as decided by Avelan). Jurisdiction is exclusively local.
Severability
If any provision is deemed invalid, the remaining Terms survive and remain enforceable.